Door Guarantee

We guarantee the following products for domestic use from the date of manufacture for the following :

White upvc doors

  • 10 years on the manufacture (white outer frame) against dicoloration, warping, cracking or splitting. 10 years colorfast (white outer frame and panel), against dicoloration, warping, cracking or splitting. 10 years on the manufacture (panel), against dicoloration, warping, cracking or splitting. 1 year on hardware - handles, locks, spyholes, door knockers. 5 years on failure/breakdown of glazed unit.

Woodgrain upvc doors

  • 5 years on the manufacture (white outer frame) against dicoloration, warping, cracking or splitting. 5 years colorfast (white outer frame and panel), against dicoloration, warping, cracking or splitting. 5 years on the manufacture (panel), against dicoloration, warping, cracking or splitting. 1 year on hardware - handles, locks, spyholes, door knockers. 5 years on failure/breakdown of glazed unit.

Composite doors

  • 10 years on the manufacture (white outer frame) against dicoloration, warping, cracking or splitting. 10 years colorfast (white outer frame and panel), against dicoloration, warping, cracking or splitting. 10 years on the manufacture (panel), against dicoloration, warping, cracking or splitting. 1 year on hardware - handles, locks, spyholes, door knockers. 5 years on failure/breakdown of glazed unit. 5 years against delamination (woodgrain outer frame), 5 years on colorfast of (woodgrain outer frame), 10 years colorfast (white outer frame),10 years colorfast (white outer frame), 10 years on the manufacture (wodgrain outerframe), 10 years on the manufacture of the door slab, 10 years colorfast of the glazing cassettes, 2 years on the locking mechanism, 2 years on the hardware (letterplate, knocker etc), 5 years on the double glazed units

Internal upvc doors

  • 1 year on the whole door against splitting, Warping, Cracking or discoloration

This guarantee is subject to the doors being treated in full accordance with any guidelines issued on the handling, storage, maintenance and usage of the door. 

Our guarantee excludes damage from neglect, misuse or impact (wilful or otherwise), excessive wear and tear, any damage or fault caused by not following the supplied guidelines, failures due to building subsidence or poor installation, modifications or alterations made after installation and acts of God.